KATOBOXDRAMA · TECHNICAL SUPPORT
Let’s get
you back to
the story.
App question, playback hiccup or something else? Send our team a note and we’ll help you find your way back to the next episode.
WRITE TO THE SUPPORT DESK
We’re listening.
Tell us what happened and our team will take a look.
HELP US SOLVE IT
A few useful details.
Include your device model, operating system and app version. Describe what you expected, what happened and the steps that led to it. For playback trouble, mention the series and episode. A screenshot may help.
Please don’t send passwords, verification codes or full payment card details.
QUICK CHECKS
Try these first.
- Close and reopen the app, then try the episode again.
- Check your internet connection or try another network.
- Check the App Store for an app update.
- For sound trouble, check device volume and connected headphones.
THE USUAL QUESTIONS
Quick answers.
A video won’t load or keeps buffering.
Check your connection, close and reopen the app, and try again. If one episode is still affected, email us its series title, episode number and any error message.
The app isn’t opening or has stopped responding.
Close the app completely and open it again. If the issue continues, restart your device and check for an app update. Include your device model and operating system when you contact us.
I have a question about a purchase.
Email us the purchase date, item name and a description of the issue. If you attach a receipt, hide unrelated purchases and billing details. For Apple-billed subscriptions, manage them in device Settings under your name, then Subscriptions. Apple determines refund eligibility for Apple-billed purchases.
How do I make a privacy request?
Email us with “Privacy request” in the subject and describe what you need. Read our Privacy Policy for details about information handled through this website and support contact.